Lucca swim is happy to accept any returns within 14 days of receiving your purchase for an exchange or full refund. Returns after this period will not be accepted.
All requests for returns and exchanges are to be made in writing to firstname.lastname@example.org within 7 days of receiving the goods.
For exchange of a size or colour please state the style, size and colour you wish to exchange for when requesting a return.
All tags must be attached and the item in the original condition and in original packaging.
We do not refund original or return shipping charges.
International return shipping must be prepaid by a traceable and trackable method to ensure safe and documented delivery. We take no responsibility for missing incoming deliveries.
We do not refund shipping return costs for international orders.
Sale items are final sale and cannot be returned for a refund unless deemed faulty.
Any product that is deemed to be faulty will be exchanged or refunded at our discretion. This will be processed through our quality control and may take up to 7 working days.
Lucca will reimburse any shipping charges for return of goods that have been deemed faulty.
We are more then happy to assist you in the returns of any items. Please contact us regarding any questions you may have.